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Our Newsletter


Shipping & Returns

Shipping

Who?
Products are shipped via Australia Post.  We can ship to any Australian address and virtually any address in the world.

How long?
Ordered will be shipped within one to two days and generally arrive within 3 to 9 business days depending on location.

How much?
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.


Returns Policy

Our returns policy is intended to be fair and reasonable and to give you confidence in our products.

You may return unused unwanted items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  We will fix any problems if items are faulty on arrival or not as described.  We always want happy customers


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.